Amazon has officially announced on the that the Kindle discussion forum (https://www.amazon.com/forum/kindle) will be closing on Friday, October 13, 2017.
The pinned notice on the board reads:
Amazon would like to thank the members of this community for contributing to the discussion forums. As we grow and evolve, we encourage you to explore Goodreads Groups for books and Spark for other ways to engage with your interests. If you have a help question about your device, starting the morning of October 9th , Pacific Standard Time, we will be introducing an improved help forum experience, with expanded discussion categories.
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The discussion forum has been around for ten years, since the announcement of the very first Kindle. It contained Kindle-oriented topics, including popular threads on discounted Kindle books. Customers also discussed various issues and customers offered other customers unofficial assistance. (Note that the forum that is closing is the Kindle Discussion forum, not the official Kindle Help Community forum.)
Almost the same notice is posted on the Fire forums at https://www.amazon.com/forum/fire/.
There had been a lot of speculation on various discussion threads about Amazon closing the forum since some members had intermittently seen a banner announcing the forums closing on October 6, 2017. It seems that much of the confusion was probably caused by the fact that everyone was not seeing the banner and even those who saw it didn’t see it consistently.
According to threads on the forum, prior to the notice, people were calling Kindle support and getting a variety of answers about the closing.
For many years, you could access the Kindle forums, via a menu link on the main Kindle page. Over the last year, Amazon had deprecated that function and the forum was difficult to find unless you had it bookmarked or were subscribed to email notifications on one of the various topic threads.
Amazon had also recently removed the search function from the forums.
Before I bought my first Kindle, this forum was a tremendous help. I was able to read about the Kindle and get the opinions of people who actually owned and were using the device. Given the fact that the device was $400 at the time, that forum was instrumental for me in researching and ultimately deciding to buy my first Kindle. I don’t think I would have bought my first Kindle without it. It was also a godsend in learning how use the new device.
As a blogger, I also found it a great source of information about issues that affected both the e-ink Kindle and the Fire tablets. Many of my posts on Amazon devices had their genesis in post on the Kindle discussion forum.
The forums also had a dark side. Many of the regular posters on the forum could be quite snarky about repeatedly answering the same questions over and over again. Authors self-promoting books was also a problem and downvoting topics was a constant source of contention.
Given the fact that Amazon has also done away with the forums on sites like IMDB.com, I am not surprised the they are closing the forum. It is sad, however.
Amazon is directing customers to Goodreads and Spark (an Amazon community exclusive to Prime members). There are members suggesting everyone write Jefff Bezos at email@example.com to ask for a reprieve on the forums. Some customers are also discussing starting communities on other sites such as Reddit as a replacement. You can also find already thriving communities on Kboards and Mobileread.
The new Kindle Help Community update will be available on October 9, 2017.
Did you use the Kindle Discussion forum? Are you going to miss it?
I haven’t used it in ages, but I do remember finding it helpful when I got my first Kindle.
I liked the free and discounted book threads because I found a lot of bargains that way. I also found the Echo threads very helpful in leaning to use the device, although why the Echo threads were on the Kindle forum, I have no idea, LOL!
“Many of the regular posters on the forum could be quite snarky about repeatedly answering the same questions over and over again”
OMG, this free service provided by peers does not display enless patience. Boo!
Personally, I am extremely grateful for all the volunteers who provided so much help and information along the way. I do not expect people who are volunteering their time to display endless patience and having worked in retail, I understand the frustration of answering the same questions over and over again.
That being said, however, mocking people, calling them names and making them feel guilty for asking a question is out of line in my opinion. Especially if you are not compelled to answer the question in the first place.
Those forums desperately needed FAQs and pinned posts so that newbies could access previously answered questions. The removal of the search feature only made it worse.
A lot of good came out of that forum, but at times it got so vicious that even *I* was uncomfortable posting there….
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