Nook closes support forum

As of September 7, the official NOOK forum at Barnes and Noble is shutting down. From the posts on the site, it seemed that posting activity had dwindled to a small number of posts. Users of the forum received an email on the closure.

While the forum may be closing, assistance is still available from Barnes and Noble. According to the post,

Though the forums will no longer be around, we’ll still be here to answer all your support questions at https://help.barnesandnoble.com/ and on social media at the following links:

• Facebook: https://www.facebook.com/barnesandnoble/
• Twitter: https://twitter.com/BN_care
• Instagram: https://Instagram.com/barnesandnoble

If you are looking for another forum, there is still an active community of Nook users at NOOKBoards.

You can also find discussions for Nook users at the NOOK forum on mobileread.com.

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More Fire de-registration issues for children’s tablets

kids_freetime_xSeveral times this year, owners of Fire tablets have had issues with Amazon Fire tablets spontaneously unregistering. This happened in back in April and in June (see here and here). The problem seemed to be especially prevalent in Fires that had Freetime installed.

Well, it seems that the issue has been happening again over the past week. I’ve had a number of Fire users reach out to me here on the blog trying to find out if there has been a fix for the problem. Just like in June, the problems seem to be related to Fires running Freetime under child profiles. The Fires de-register and all app data is lost. Since most of these are tablets used by children, it is particularly frustrating for parents and children alike.

The bad news, from what I can find, is that Amazon still does not seem to have an explanation for the problem.

While your best bet for assistance is to call Amazon Kindle support, there are several threads on this issue on Amazon forums that may be helpful:

You can stay updated on the issue by clicking the “Track this discussion” button located on the right side of the screen on any of the forums.

Many parents are complaining that Amazon isn’t being helpful on the issue. More on this to come….