Several times this year, owners of Fire tablets have had issues with Amazon Fire tablets spontaneously unregistering. This happened in back in April and in June (see here and here). The problem seemed to be especially prevalent in Fires that had Freetime installed.
Well, it seems that the issue has been happening again over the past week. I’ve had a number of Fire users reach out to me here on the blog trying to find out if there has been a fix for the problem. Just like in June, the problems seem to be related to Fires running Freetime under child profiles. The Fires de-register and all app data is lost. Since most of these are tablets used by children, it is particularly frustrating for parents and children alike.
The bad news, from what I can find, is that Amazon still does not seem to have an explanation for the problem.
While your best bet for assistance is to call Amazon Kindle support, there are several threads on this issue on Amazon forums that may be helpful:
- Kindle Fire won’t stay registered – This is a resurrected thread from June talking about the problem
- Kindle Fire HD 7 (4th Gen) updated automatically and wiped all content – This is a new thread about the problem.
- Fire automatically de-registers itself – This is a new thread on the Fire Forum
You can stay updated on the issue by clicking the “Track this discussion” button located on the right side of the screen on any of the forums.
Many parents are complaining that Amazon isn’t being helpful on the issue. More on this to come….