Once again, subscription service Scribd has changed its rules on how much content users are allowed to access. This makes at least the fourth time in the last two years that the service has changed the rules on its paying subscribers.
Originally, Scribd started off as an unlimited subscription service. Upon finding that some users were actually voracious readers, in February 2016, the service removed a large number of romance books (a hugely popular category) and instituted content limits of 3 ebooks and 1 audiobook for the rest of its users. A few months later in March 2016, Scribd modified the limits again by introducing Selects, which made some books unlimited and others subject to the 3 ebook/1 audiobook limit. And finally, comics were removed the service’s catalog in January 2017.
Needless to say, if social media comments are anything to go by, a lot of subscribers have bailed on the service since 2016.
Scribd’s latest app update was released yesterday and as of today, the service will again be offering access to unlimited* access to books and audiobooks. (Please note the asterisk behind the word unlimited.)
The facts behind the asterisk can be found on the page with the EULA:
Your subscription entitles you to access an unlimited number of books and audiobooks in the Scribd library during the subscription period. For a small percentage of Scribd users who consume an unusual volume of materials, not every book or audiobook in the library will be immediately available. Scribd reserves and shall have the right in its sole discretion to add, modify, withdraw or delay at any time any particular Scribd Commercial Content from access by you for any reason including, without limitation, based on the costs generated to Scribd by such content or the nature of your use of the Scribd.com website. Scribd makes no guarantee as to the availability of specific titles or the timing of their availability. [Emphasis added]
In plain English, that means that if you consume too much content, Scribd can, and will, throttle you.
According to Publisher’s Weekly, the company’s CEO Trip Adler, the service has mechanisms in place “to limit particularly heavy consumption by a small percentage of its subscribers.” When overuse is detected, “controls will kick in to limit power readers’ access to the most expensive and popular titles.” The service claims that even heavy users will still have access to a wide variety of content. There is no way of knowing how many books or audiobooks will be enough to kick in the controls.
It is that lack of transparency about how many is too many that is a real issue when evaluating their service. How does a consumer decide between subscribing to Audible or Scribd for audiobooks if one has a concrete limit and the other is unknown? And if Scribd want’s to woo back some of those former subscribers who felt betrayed over previous changes. This is particularly true for romance reader and audiobook listeners who tend to be heavy users of content and were really upset when they found out unlimited didn’t really mean unlimited. Even though Scribd is saying that upfront now, the lack of a solid number of allowable reads will make it a hard sell for many. Can subscribers trust that the service will be able to maintain this level of use (whatever that may be) at this price point?
Given Scribd’s own history and the fact that Playster (the other “unlimited” reading service) has recently deleted customers’ accounts for using too much content and raised prices and placed content limits on their subscribers, trusting a subscription service may be hard sell right now.
So what do you think? Are you a former Scribd subscriber? Will this make you go back?
I have already had limits placed on me for a month and I’ve only listened to 5ish books, they’re all very old books too, non were even published this century.
For five books? Wow! Did you listen to them in a short period of time?
I cancelled my Scribd membership shortly after the 2016 change in the membership terms, and have no intention of returning. Shortly afterwards, I started subscribing to Amazon’s Kindle Unlimited for most of my fiction reading and Marvel Unlimited for the vast back catalog of comics that they offer. Via different public library memberships, I have access to a vast selection of audiobooks, digital comics and ebooks through services that are either unlimited, or have higher borrowing caps than Scribd’s old credits system.
I think that I was probably one of that “small percentage of users” who foolishly took Scribd’s “unlimited” advertising at face value. I don’t see Scribd as ever being able to win back any of their old client base.
From what I gather from my reading, a lot of people feel that way about both Scribd and Playster. 🙂
I just found myself limited after four books this month. It’s getting ridiculous. I returned but am canceling after returning for a few months. Oh well!
How do you know when you’ve been capped?
I’ve suddenly noticed that books & audio books that we’re previously available won’t now be available until 10/23/18 . Does that mean I’ve been limited?
It sounds like you have been capped. Over the last couple of days, I have seen comments popping up on forums about this issue. People are claiming that they are being told that books are not available until after a certain date. I advise checking if that is your monthly renewal date; if it is, then that makes it pretty likely that it is a cap kicking in. Unfortunately, Scribd doesn’t tell its members what triggers the caps. 🙂
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