Yesterday, Nate from The Digital Reader reported that subscription service Scribd has removed comic books from its services. According to the article, Scribd confirmed the deletion in a statement, noting that few users had taken advantage of the comics content. They also said that they had notified comics readers via email in early December.
Now, while I am not a comics reader, I am a Scribd subscriber and can testify to the fact that I certainly did not receive any notice of changes to the service. And while I hadn’t read any comics through the service, as a customer, I would have at least expected to be notified of that significant of a change to its catalog.
Over the past several years, Scribd has made several adjustments to their all-you-can-read subscription service. The service removed the lion’s share of romance novels, decreased the number of audiobooks and finally went to a limited credit system with a rotating selection of free content. The sum total of these changes left many customers extremely dissatisfied.
There are several aspects to this change that are particularly disturbing. First and foremost is the lack of communication on Scribd’s part. One cannot help but wonder if Scribd was hoping to slide the change in under the radar of its main bulk of subscribers. Scribd faced a huge amount of public blowback over the previous paring down of its service. Scribd itself acknowledged that the the comics selection was underutilized. I also suspect that comics readers may be a lot like romance readers in the amount of content that they consume. They may have decided it was more beneficial to the bottom line to alienate a smaller section of their customer base to save money.
I always get concerned when companies stop communicating. In the past, Scribd was fairly actively engaged in keeping contents updated on its blog. Currently, Scribd has two blogs. The main blog, geared towards customer announcements, is seldom updated. The other blog, called Literally, is penned by Scribd’s editors and features reviews, recommendations, quizzes, essays, and other reading related contents (and is also more frequently updated). There was no mention of the comics issue that I could find on either blog.
Scribd’s actions certainly leave its comics readers in the lurch. It also raises questions about the long-term solvency of Scribd itself as a subscription service. What seems clear is that Scribd has once again decreased its offerings and is offering less content for the same price. That’s certainly a decrease in perceptive value to its customers and potential subscribers.
Personally, I use Scribd predominantly for ebooks (and the occasional audiobook). Most of the books I use the service for are books that either cost more than I am willing to pay and/or are unavailable at the library. Since I also buy books, use the library and to subscribe to Kindle Unlimited, even reading one or two books on the service a month is worth the cost for me. However, the company lost a lot of trust with their customers with their previous heavy-handed changes to the catalog. Not openly communicating with their customers certainly doesn’t help that trust issue. While I am not unsubscribing (yet), I sure don’t see myself purchasing a long-term subscription at this rate.
How about you? What do you think?
NOTE: See my article Free Digital Comics and Graphic Novels for sources of free comics.