Users on the Amazon device forum are complaining about issues with FreeTime on their devices. Users are reporting getting the “Oops! Something when wrong” error message. This issue has been going on for the last few weeks.
Several common threads among the complaints:
- The problem seems to have started for most people after the most recent update for FreeTime and the latest Fire OS update.
- Sometimes, rebooting temporarily fixes the problem, but it keeps coming back.
- Amazon is recommending a factory reset (which does NOT seem to be fixing the problem.
- Several people have noticed that they get the error message when WiFi is not available or has disconnected.
- The FreeTime app is also causing a severe battery drain problem.
Amazon has been working on the problem. A user on the device forum was given the following fix by Amazon support (NOTE: there seem to be reports that this does not work for everyone):
I opened a chat with customer service a few minutes ago. Apparently there is a patch that gets pushed out if you do the following. It’s similar to what outnumbered_by_boys posted above. I can’t confirm it fixes the problem yet but it seems promising.
1. Swipe down from the top of your Home screen and tap “Settings.”
2. Tap “Apps & Games,” then “Manage All Applications.”
3. Swipe left until the “All” tab is displaying.
4. Tap “Freetime.”
5. Select “Force Stop” and then “Clear Cache.”
Please sync the device.
1. Swipe down from the top of the screen to open Quick Settings, and then tap the Settings (gear) icon.
2. Tap Sync Device.
Please sync both the devices and keep still for 2-3 hours and connected to WiFi.
It will auto update the new patch files and the freetime will work on both of the devices then.
Some people are saying the above fix worked for them while others are continuing to experience problems.
This is not the first time an update has caused a problem for FreeTime users.
More to come on this an more info becomes available. You can follow the discussion on the topic on the Amazon device forum here.
Note that because of the similarity between FreeTime (a free app) and FreeTime Unlimited (a premium app), it is unclear which app is having the problem.
SEE AN UPDATE ON THIS STORY HERE WHERE AMAZON HAS RELEASED A TEMPORARY FIX.