Tag Archives: recall

Barnes and Noble sends customers email about defective charger (finally)

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bn_adapterI have written several posts about the issues plaguing Barnes & Noble’s new $50 NOOK tablet. In December, malware was discovered by researchers on the tablet. The company countered that with an announcement stating that they had already corrected the malware issue. A few weeks later,  Barnes & Noble voluntarily recalled the tablets, stating that there was a defect in the power adapter included with the device.

Today, Barnes & Noble finally sent an email letting customers know about the defective power adapter that came with the $50 Barnes & Noble tablet.  (I received my email this morning.) It seems like Barnes and Noble was waiting for the replacement adapters to be available before contacting customers

According to the email, Barnes & Noble is voluntarily recalling the charger because the casing can break when plugged in to an electrical outlet and cause an electric shock.

The recalled adapter bears the model number TPA-95A050100UU and was sold with the $50 Nook 7′ tablet with model number BNTV450.

Barnes and Noble is offering a replacement adapter and a $5 gift card upon the return of the adapter. According to the email,

If you have the power adapter that came with the NOOK Tablet 7″, you should immediately stop using the power adapter and go to https://help.barnesandnoble.com/app/tablet7_adapter_replacement to register to participate in the recall. Barnes & Noble will provide you with a free replacement adapter along with a $5 Barnes & Noble gift card upon return of the recalled adapter. In the meantime, you can charge your NOOK Tablet 7″ by using your computer and a USB cable.

If you need additional assistance, please contact Barnes & Noble at (877) 886-5025 from 8am to 11pm ET, Monday through Friday, or 9am to 11pm ET on Saturday and Sunday, or visit our website atwww.barnesandnoble.com and click on “Product Recalls” listed at the bottom of the B&N.com home page for more information.

After I registered for the recall, I was told that I would receive a UPS return shipping label in the mail. Within minutes, I received an email with a link to print the label.

According to the instructions, after I return the defective adapter to the Returns Center, a replacement power adapter will be shipped out via UPS 2-Day Delivery and a $5 gift card will be included. Note that you must enter your device’s serial number to register for the recall.

As of this writing, the Nook 7″ tablet is still listed as unavailable on the Barnes and Noble website.

Photo © The Ebook Evangelist,  All rights reserved.

Barnes & Noble recalls the new $50 NOOK tablet

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nook_recallFriday,  it was reported the Barnes & Noble had pulled the tablet from its stores, both physical and online. Supposedly, the recall is due to three faulty chargers. according to an article on Android Police, the company is seeking an alternate source for the charging adapter. In the meantime, the device can be charged via USB.

When Barnes & Noble first released its new $50 NOOK tablet last November, it seemed like it could be a viable alternative to the $50 Fire tablet by Amazon. The initial promise of the cheap tablet that included Google services seemed like a product that could put Barnes & Noble back as a contender in the ereader game.

However, the discovery of the ADUPS malware was included in the tablet software was a major misstep for the company’s new tablet direction. Conflicting reports about whether the firmware had been updated and claims of other exploits didn’t help the situation.

Friday,  it was reported the Barnes & Noble had pulled the tablet from its stores, both physical and online. Supposedly, the recall is due to three faulty chargers. according to an article on Android Police, the company is seeking an alternate source for the charging adapter. In the meantime, the device can be charged via USB.

Oddly, a link for the tablet still shows on the main NOOK page, but is unavailable on the product page.

I have the feeling there is more to come here….

Daily Links and Deals: The Upside of Fewer People Asking Librarians for Help

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daily_links_1Today, a look at what librarians are doing with their time in the age of Google. Also, Samsung is making the Galaxy Note 7 recall official, Pac-Man is still pretty cool and what the AirPods will do for the future of A.I. In deals, a iRobot Roomba and a deal on a basic Kindle two pack.

Daily Links for Monday, September 12, 2016:

The Upside of Fewer People Asking Librarians for Help (Take Part) People using Google to look up things they used to ask librarians. They are doing some amazing things with that “free” time.

Official recall for exploding Galaxy Note 7 phones coming, Samsung and US confirm (PC World) So far, the recall has been voluntary, but that’s about to change.

Pac-Man Is Still Cool (Motherboard) There’s a new Pac-Man in town and he makes us remember why we loved the game in the first place.

When A.I. whispers in your ear all day (Computer World) Is this what Apple’s new AirPods mean for the future?

Deals of the Day:

Amazon’s selection of Kindle Daily Deals includes Pet Friendly by Sue Pethick.

In Today’s Deals, a iRobot Roomba 870 Vacuuming Robot – Robotic Vacuum. Amazon is also featuring a limited-time special for the basic model Kindles. Buy two and use a coupon code “TWOPACK40” at checkout.and get $40 off.

The Barnes and Noble Nook Daily Find is The Bridge Ladies by Betsy Lerner. The Romance Daily Find is Tied Score by Elia Winters.

Barnes and Noble also has a selection of NOOK Books Under $2.99.

Kobo’s Daily Deal is the Grayson Brothers Series Boxed Set by Wendy Lindstrom for 99 cents. The Extra Daily Deal is Dirtiest Secret by J. Kenner.

There is also a selection of Great Reads Under $5 and Bargain Reads in Fiction, in Mystery and other genres. The Kobo Aura Oneand the Aura Edition 2 e-readers are now available for order at the Kobo store.

iTunes’ Weekly Bestsellers Under $4 includes Dear Husband: Stories by Joyce Carol Oates.

Google Books has a selection of Topsellers Under $10.

(A note on Daily Deals: All prices current at the time of posting and subject to change. Most items marked Daily Deals are good for only the day posted.

Many large promotions have discount pricing that is set by the publisher. This usually means that titles can be found at a discount price across most platforms (with iTunes sometimes being the exception). If you have a favorite retailer you like to patronize, check the title on that website. There is a good chance that they will be matching the sale price.)

Daily Links are interesting links I discover as I go about my online day. The frequency and number of links posted depend upon the daily news. I also post other, different links of interest on Twitter, Facebook, and on the Google Plus eBook Evangelist Page.