Did your Fire tablet just de-register … again?

50_fireBack in April, there was a huge a problem with Fire tablets suddenly de-registering themselves. That issue predominantly affected the 8.9 Fire models.

There are multiple threads on the Amazon forums (such as the latest post on this thread), that indicates that the problem is back and it is affecting a lot more Fire tablets this time around. This time around, the problem seems to be involving the $50 fires and Fire tablets purchased for children that are running Freetime.

There are multiple descriptions of the devices spontaneously de-registering, profiles lost, and pins that will not work on the devices. Content, game progress and other data are also disappearing from the tablets. Many Fire owner owners have multiple Fires registered to their account and are reporting that it is the newer devices that are de-registering while the older ones are not. Some customers are also having a problem getting the devices to re-register when they try to correct the problem.

April’s de-registration issue was rumored to be a software glitch and this one may also be tied to a software update. One customer noted in this thread:

My two Fire Tabs for my young children spontaneously deregistered yesterday while they were charging, all content, progress and profiles appear to be lost and require you to start over completely. I put in a message to support and I have an email from them acknowledging this as a known problem on their end (server-side) and their only solution was to re-register and start over anew, losing any saved data and game progress. [Emphasis added]

It is also not clear from the forums if this problem also affects e-ink Kindles, particularly those for children. Some people are referring to problems with their children’s Kindle, but as people often interchange the name Kindle and Fire, I am not clear on which devices this problem actually affects.

More on this as additional info becomes available.

Related Update: Freetime update causes problems for children’s Fire tablets