Fire HD 10 now available in aluminum and with 64 GB storage

fireHD10If you wanted your Amazon Fire tablet to have a higher-end look, Amazon may have delivered for you. Today the announced that the Fire HD 10 is now available in a sliver aluminum finish. Previous models were plastic only in black and white, so in the appearance department, this may be more comparable to the look of an iPad..  They have also added extra storage with a 64GB option for the tablet (currently, that is only offered on the aluminum model).

While the tablet display isn’t quite Retina display quality (it is only 149 ppi / 1280 x 800), it has a 1.5GHZ quad-core processor, dual cameras and connects to the Amazon ecosystem of movies, TV shows, music, books, apps and games.

The device is currently available in 16, 32 or 64 GB configurations. You can also add a microSD card for up to 128 GB of additional storage. Prices start at $229.99.

Does this new look make the Fire HD 10 more attractive to you?

Amazon (Finally) Makes Announcement on Fire HD 8.9 deregister issue

fire_announcementAmazon has made an announcement about the deregistration and factory reset issue on the Kindle Help Community forum:

If you’re having trouble finding your photos, apps, or other content on your Kindle Fire HD 8.9”, please check your current registration status by swiping down from the top of the screen, selecting More, and then selecting My Account. If your device is not registered, tap the Register button and then enter your Amazon account information. After you register your device, you may need to download your content again. To learn more, go to  http://www.amazon.com/gp/help/customer/display.html?nodeId=201730090.

That link takes you to the Sync and Download Content to Your Kindle Fire page, There you will find instructions for syncing your content to your device:

To sync all content: With wireless connected, swipe down from the top of the screen to show Quick Settings, and then tap Sync.

The Sync Across Fire & Kindle Devices and Apps page implies that whether or not this restores bookmarks, highlights, etc.,  may depend on whether you have Whispersync enabled on your devices.

FYI: The Kindle Help Community forum is the one that is moderated by Amazon representatives.  It is not the same as the Amazon customer forums where customers comment and attempt to help other customers.

Related: Did your Fire tablet just de-register … again? June 17, 2016

Update to the Fire reset issue

fire HDXThere’s been a lot of interest in the post I wrote last night about the reports of owners of Fire tablets suddenly discovering their device had been deregistered without their knowledge.  I did try to call Amazon today, but had technical problems and got disconnected. Here’s the latest on the Kindle Fire deregister/factory reset issue that I can glean on the situation at this time:

Amazon is aware of the problem which seems to be particularly affecting the Fire HD 8.9″. This seems to be a bug or a glitch in software, at least as far as the 8.9′” devices are concerned. If you go to contact Kindle support, you will see the following:

help_screen_crop

(Click to enlarge)

The message under the ‘Call me now’ button says:

If you’re experiencing an issue with your Kindle Fire HD 8.9″, make sure your device is registered to your Amazon account. You can check your current registration status by swiping down from the top of the screen, selecting ‘More’, and then selecting ‘My Account’.

There was an estimate of  twelve minutes wait time to talk to Kindle support. That’s longer for Amazon in my experience. Given the long wait time, I think it is obvious that Amazon wants people to try to re-register their devices themselves before calling.

Several people reported the following response when they email or chat with customer service:

“We are sorry for the inconvenience you are experiencing. This is not we want our customers to experience.

In this regard, I would like to inform you that, the deregistration of your Kindle Fire HD 8.9″ Tablet is a known issue. As this is happening across many Kindle Fire HD 8.9″ tablets due a bug and our technical team is working to eliminate the bug.

This issue will be fixed in next 2-3 days. You need not worry about the content on your Kindle, as it will be safe in your cloud library and you can download them, once this bug is fixed in our server.

Thanks for your patience and understanding in this regard.”

One customer posted a different support response:

“Our servers were updated yesterday which seems to have introduced a bug causing devices to de-register, device which were connected to Amazon during this time got de-registered. But now the issue has been fixed.”

Some posters on the forums reported that they were instructed to re-register and then sync the device so that their content would reappear on the device. Others have reported being told that that they would have to manually download their books again. Some have reported being told that their libraries and apps would return within the next few days.

Many people have reported losing all their personal content, bookmarks, app data and email. Needless to say, a lot of people are upset with Amazon right now!

Amazon Kindle support definitely seems overwhelmed by the call volume. When I tried to  call earlier, I was transferred to a support rep, then the call was disconnected. Amazon did not call me back (generally,they do if that happens) and it took an hour and a half for the ‘Did I solve your problem’ email to arrive. The follow up email read like Amazon thought I hung on on them, so it may be an indication of just how widespread this issue is. If re-registering doesn’t work, you may need to try to call Kindle Support.

Safety PSA: If you have to call Kindle Support,use the ‘Contact us’ button on the help pages to initiate your call. There have been a number of scams perpetrated where people Google Kindle support and get the phone number for a fake site. They are then told they have to pay for support for their device. Amazon does not charge customers for customer service.

My own personal issue was with a Fire HD 6. I am not sure if the other Fire device resets are caused by the same problem, because other than the device setting resetting to default, most of my data is now showing on the device. I am still investigating the problem, but will probably wait until Monday to contact support again.

Do you have any info to share on the issue?

Update 2: Amazon has posted an announcement on this issue. Post here.

Related: Did your Fire tablet just de-register … again? June 17, 2016

Did your Fire Tablet just deregister itself?

fire HDXI am reading multiple reports on the Amazon forums that some people are having problems with their Fire tablets somehow spontaneously deregistering from their accounts. Members are reporting that all their books, personal photos, documents and emails are being wiped off the devices.

Many of the reports seem to involve the Fire HD 8.9, but I did see one reporting the problem on an Fire HD 8 and another reporting the issue on a Fire HD 6.

It’s not clear if this is an update gone wrong or a bug. It does seem to be specific to the Fire tablets and not the e-ink Kindles. The tablets seem to doing a factory reset while in sleep mode. One forum member said that they called customer service and were told that Amazon is working on the problem.

I don’t keep very many personal items on my Fire tablets, but I do have a couple of apps that I have to install manually as they are not in the app store. I did notice that the Scribd app was missing from my Fire HD 6, as well as a couple of others. So, I will be calling customer service later today to see what’s up.

Have you had a problem with your Fire tablet?

Update: I posted an update to this issue here.

Update 2: Amazon has posted an announcement on the issue. Post here.

Related: Did your Fire tablet just de-register … again? June 17, 2016

 

 

What’s Your Fire Tablet Worth? Amazon is taking trade-ins

fire_tradeinAs I mentioned in today’s Daily Links and Deals post, starting today, Amazon’s is selling $50 Fire Tablet in colors. Both the  8GB and 16GB versions are available in blue, magenta and tangerine, as well as basic black. If you are looking to buy one of the new colors or a larger version and have an old Fire you want to get rid of, you may be interested in Amazon’s trade-in program for the Fire.

For a limited time, you can trade-in your Fire for an Amazon Gift Card and a coupon for a 20% bonus savings good towards the purchase of a new Fire Tablet. Simply identify your Fire, complete the paperwork and send it in. Once Amazon verifies the condition, you will get the gift card and bonus coupon.

Amazon is accepting trade-ins on both working and non’working Fires. Models acceptable for trade-in are:

  • *Kindle Fire, 1st and 2nd generations.
  • *Kindle Fire HD 7″ 2nd and 3rd generations
  • *Kindle Fire HD 8.9″ Wi-Fi and 8.9″ Wi-Fi + 4G LTE
  • *Kindle Fire HDX 7″ Wi-Fi and Kindle Fire HDX 7″ Wi-Fi + 4G LTE
  • *Kindle Fire HDX 8.9″ Wi-Fi and Kindle Fire HDX 8.9″ Wi-Fi + 4G LTE
  • Fire HD 6 Wi-Fi
  • Fire HD 7 Wi-Fi
  • Fire HDX 8.9 Wi-Fi
  • Fire HDX 8.9 Wi-Fi + 4G LTE

*Note the name change: The earliest versions were referred to as Kindle Fires; later versions dropped the Kindle from the name.

There is a page where you can see pictures to help determine you model. I also wrote a post a while back on identifying your Kindle model which may help. Amazon Kindle customer service can help if all else fails.

You can apply your coupon to the following Fire tablets:

Several caveats on this deal. The time frame on the offer is extremely limited. Trade-ins must be completed by May 9, 2016, so if you are interested, you need to act quickly. Other limits, terms and conditions apply.

Also, be aware that the trade-in values are much, much  lower than you probably could get on eBay or another venue: Amazon’s offer for a 1st generation Kindle Fire is $5 in either working or non-working condition.  The value for a working Fire HD 6 is listed at only $11. The real value here is probably the 20% off bonus.

While Amazon has offered trade-in programs for the Kindle before, this is the first time I have seen one exclusively for the Fire.

Are you interested?

Note that Amazon has updated its Trade-in Program to include more devices.  You can find more details in this post about trade-ins.

Unhappy with Your OS 5 Fire Tablet Update?

fire HDXEarlier this week, my Fire HD 6 updated to OS 5.1.1 Bellini. I started to write a post on the topic, , but there didn’t seem to be a lot of fuss about it so I put it on hold. Today, however,  I seem to be getting a lot of hits on an old Fire OS update post looking for information on the latest update for the tire Tablets.  And, so….

Last December, Amazon said that they would provide an update to OS “Bellini” for older Fire tablets. That 5.1.1 update rolled out  over the last week for a lot of people  and there have been a lot of complaints. For the record, my own personal  comment was “Yuck!” Add in the recent update for the Paperwhite and there are a lot of unhappy customers.

A look on the Amazon discussion forums shows some interesting threads on the topic:

Complaints range from anger at the change, tales of features not working to stories of children coming to their parents in tears because they can’t figure out what happened.

Personally, I can understand the frustration. The night before the update, I was reading a book on my Scribd app. The next day, it was like a totally different device. That’s one thing that doesn’t happen with a physical book.! It wasn;t that big of a shock for me because had already used the Bellini OS on the $49 Fire 7. If you are used to the older OS, it is quite different. I hate the fact that I have to be more careful abut swiping the lock screen now. The new OS is much more sensitive to where you swipe than the older version was.

In an unusual move for Amazon, they are allowing customers who own certain models to downgrade the OS back to the old version, OS 4. Check your Manage Your Content and Devices page to see if your model is  eligible for the downgrade. (See photo.)

device option os updateThere are a couple of caveats, however. Downgrading involves a factory reset, meaning that you will lose everything on your Fire. Everything will have to be reinstalled from the cloud, so make sure you have synced and backed up all your personal documents. All your apps and anything sideloaded will have to be reinstalled.

Also be aware that your downgrade may not happen right away. You initiate the downgrade from the Manage Your Content and Devices page and it can take up to 72 hours. You must leave you device turned on with wi-fi enable and make sure your battery is charged at least 50%.

Amazon has a help page with instructions specifically  for  downgrading here. Even if you downgrade, you will still have the option to upgrade at a later time.

So, how do you feel about the update? Love it or hate it? Are you downgrading or deciding to live with it?

Roundup of Kindle Fire Reviews

fire tablets newSince I didn’t buy one of the new Fire tablets myself, I have been avidly reading reviews on the new product line. I thought it would be nice to  do a roundup of some of the reviews I’ve read. This is a mix of text and video reviews. There are also several comparison reviews.

For the 7″ Fire:

First Look: Amazon ‘s $50 Fire Tablet (Teleread)

New Fire tablet doesn’t like ebooks stored on an SD card but it’s in stock at Best Buy (The Digital Reader)

Fire Tablet First Impressions video (The eBook Reader)

Here are two video reviews from The Kindle Chronicles’ Len Edgerly:

First, a video review of the 7″ Fire:

Then, a video comparison between the new Fire 7″ and 8″ tablets:

For the Fire HD 8:

Amazon Fire HD 8 – (PC Magazine)

Amazon’s new Fire HD 8 adds removable memory and more (Techcrunch)

For the Fire HD 10:

Amazon Kindle Fire HD 10 Review (Mashable)

Amazon’s new Kindle HD 10 – Not the tablet anyone is looking for (Extreme Tech)

Amazon Fire HD 10 roundup: first impressions of Experts (TechTimes)

Fire HD 10 comparison review vs Lenovo Tab 2 A10 Tablet (The eBook Reader)

There are some interesting insights in the reviews, especially about the tablets’ OS, speed, resolution, and working with the SD memory card.

Also worth noting is this post about the warranty on the 7″ model. In case you missed the fine print on the product page, that $50 Fire only comes with a 90 day warranty.

So far, I am pretty happy with my decision not to buy. I may change my mind when the new OS 5 Bellini update hits my two Fire HD 6 tablets, but so far, I haven’t read anything that tempts me to buy one.

How about you?

Cases and covers for the new Fire tablets

new fire cases

The new $49.99 7″ Fire tablet was released today, so I thought it would be interesting to take a look at the covers and cases that are available for the new Fire tablets. The new devices are labeled as the 5th generation and the cases for them are also identified as 5th generation – 2015 release.

The bad news is that there aren’t very many yet, especially if you prefer the generally lower-cost option of a third-party case. And, cases that fit the new devices are currently only available from Amazon. That means nothing on eBay or other sites yet. The good news is that is a variety of styles, colors and  price ranges are already listed on the site and for sale .

Here is what’s currently available:

For the 7″ Fire:

Amazon Fire Case (5th Generation – 2015 release), Black – Price is $24.95.  Made by Amazon. This case is polyurethane, has a magnet closure and a built in stand that can be used horizontally or vertically. The case allows access to all ports and buttons. Available in black, blue, green, magenta and tangerine.

NuPro Fire Slim Standing Case (5th Generation – 2015 release) – Price is $19.99. Made by NuPro. This case is polyurethane, has a magnet closure and a built in stand that can only be used in the landscape position. Available in Black, navy, pink, purple, and turquoise.

NuPro Fire Standing Case (5th Generation – 2015 release) – Price is $14.99.  Made by NuPro. This case is polyurethane, has a magnet sleep closure and a built in stand that can only be used in the landscape position. Available in Black, navy, pink, purple, and turquoise.

For the 8″ Fire HD:

Amazon Fire HD 8 Leather Case (5th Generation – 2015 release)– Price is $49.99. Made by Amazon. This case is premium natural leather with a matching microfibre interior, has a magnet sleep closure and a built in stand that can be used horizontally or vertically. The case allows access to all ports and buttons. Available in black and gray.

Amazon Fire HD 8 Case (5th Generation – 2015 release) – Price is $39.99.  Made by Amazon. This case is polyurethane, has a magnet sleep closure and a built in stand that can be used horizontally or vertically.  Available in black, blue, green, magenta and tangerine.

NuPro Fire HD 8 Slim Standing Case (5th Generation – 2015 release) – Price is $24.99. Made by NuPro. This case is polyurethane, has a magnet sleep closure and a built in stand that can only be used in the landscape position. Available in Black, navy, pink, purple, and turquoise.

For the 10″ Fire HD:

Amazon Fire HD 10 Keyboard Case (5th Generation – 2015 release)– Price is $99.99. Made by Amazon. This is a protective case with an integrated, full size keyboard with track pad. The shortcut keys provide  access to e-mail, media controls and volume. Available in black only.

Amazon Fire HD 10 Leather Case (5th Generation – 2015 release) – Price is $64.99. Made by Amazon. This case is premium natural leather with a matching microfibre interior, has a magnet sleep closure and a built in stand that can be used horizontally or vertically.  Available in black and gray.

Amazon Fire HD 10 Case (5th Generation – 2015 release) – Price is $49.99.  Made by Amazon. This case is polyurethane, has a magnet sleep closure and a built in stand that can be used horizontally or vertically.  Available in black, blue, green, magenta and tangerine.

All of these say that they cases only fit the new 5th generation Fire tablets.

I will be doing a follow-up post  when more new third-party cases become available. I happen to be a total case junkie, so if you bought one of the new Fires with a case, please leave a comment and let us know what you thought of the case. 🙂

Latest Kindle Fire OS Update Problems?

fire_6_2Over the past two weeks, Amazon has been releasing a new  operating system update for the Kindle Fire tablets. The 4.5.5 update hit my two Fire 6 tablets yesterday. One of the tablets ( my new 8GB one) was responding so slowly, I thought the tablet was defective. The drag lasted about 24 hours and then today, the device started responding normally. My 16 GB version didn’t seem to be affected at all. This updated was supposed to be for general improvements and performance enhancements.

When I looked on Amazon to see if anyone else was having a problem, I found several threads in the Kindle discussion forums (here and here) that suggested that this latest update totally bricked their Fire tablets. I hadn’t heard  of any problems on other sites like Kboards or Mobile Read.

Has anybody else had any problems?

Thoughts on the Fire HD 6

Fire HD 6 pictureI had mentioned a while back that I had skipped purchasing the new Kindle Voyage e-reader, but did purchase a Fire HD 6. Now that I have had a chance to play with it, I thought I would share a few thoughts on the device. While I upgrade my e-ink Kindles fairly frequently, I don’t upgrade my tablets as often. My perspective in this review, therefore, will focus on comparing it to my older devices.

Just for background, I already own a 1st Generation Kindle Fire and two Fire HDs (1st HD generation, 2012), one that is a 7″ and one that is 8.9. The !st generation fire is old enough that it is not supporting newer apps and games. There is also no way to connect to a television to the device to stream video to the big screen. The 2nd generation fires use a micro-HDMI cable to connect with the TV.

I wanted the HD 6 predominantly because of its size and form factor. I have had eye surgery, so for ease of use, I need something that is bigger than a tiny phone screen (I used to carry my iPod Touch with me). My phone is a Galaxy Note II and I wanted something even bigger that that. The HD 6 seemed like a manageable size and weight to throw in a purse or a bag for a visit to the doctor’s office. And, in fact, that presumption was indeed correct. It is the perfect size to carry around with me. With the cover on, it is just about the size and weight of a library binding paper back. It is lightweight enough to be comfortable, but hefty enough to feel substantial.

The headphone jack,  power button and micro-usb charging port are located at the top of the device, which I also like. On the original Fire, the charging port and headphone jack were at the bottom, which made it very difficult to hold the tablet vertically and read or listen to music. On the 2014 models, the charging and micro-HDMI ports were positioned on the side. This made certain cases awkward to use with the device,  especially when connected to a TV.

I also liked the fact that the Fire HD 6 does have substantially-sized physical volume buttons which are placed in a convenient position on the upper left side of the tablet. I tend to pick my tablets up from the bottom or the middle, so this is perfect for me. On the first generation Fire, there was no physical volume button. Everything was done via software and it was very inconvenient to use for games, videos and music. On 2nd generation Fire, the button were small and badly placed on the ends of the device. Those buttons were very hard to use because they were hard to find by feel alone.

While it doesn’t impact the function of the device, I liked the fact that the Fire HDs come in colors and  not just black. I bought myself a white one.

Unlike the earlier generations of Fire HDs, the Fire HD 6 ahs both front and rear facing cameras. The quality is about what you would expect for VGA and 2MP cameras ( not great), but it would be sufficient for Skype.

The Fire HD 6 has an up to 1.5 GHz quad core processor, faster than both the original original Fire tablet (1 GHz dual core) and the earlier Fire HD 1.2 GHZ dual core models. Out of the box, the initial response was pretty snappy. 🙂

There have been small tweaks made to the appearance of some of the programs. The carousel and memu bars look slightly different and a few names have changed. Notifications off is now easier to find and called Quiet Time. Orientation Lock is now called Rotation Lock and is also easier to find. I also found that I really needed that function because the gyro on my device is pretty sensitive.  I also found that the text-to-speech controls are much easier to find from within a book than they were on the previous Kindles and Fire tablets.

There are a couple of new features that I really like. Goodreads is integrated into the Fire in a way that seems to me to be much more organic than it does for the Paperwhite.

My favorite new feature is the addition of voice recognition to the Kindle Fire HD 6. None of my previous Fires had this capability.You can use a microphone or a headset with a microphone to dictate into any of the note or word processing programs. I use a set of JLab Headphones with microphone for mine.

The biggest new capability that makes this tablet really stand out is the profiles and shared library feature for OS 4.5.1. It was a bit tricky to set up as Amazon was still rolling out the feature and changing the instructions when I was working on it. I plan to write a entire post on setting up the sharing library and will come back and link to it here when I do.

Like many couples, my husband and I shared an account when we got my first Kindle. So all the early books we bought, all the videos, and all the music was put on that account. When I started blogging, I set up my own Amazon account so that I could have verified purchases under my own name for review purchases. That has made it difficult to share content – and is part of the reason we had two Fire HDs. Now, we can share all that content between accounts on both the Fire HD 6 and our Kindle Paperwhite 2 e-readers.

One of the few downsides to this tablet is that the built in speakers are only mono sound. However, the headphone jack is stereo and device features Dolby sound. The tablet also has only single band wi-fi, but so far, I have not had any problems with connections.

Personally, I am not a huge fan of the Amazon covers for the tablets. I did try the Javoedge Kindle cover that I wrote about in this post, but the cover was too wide to safely hold the Fire. I am currently using a lightweight MarBlue Fire cover which is working quite well for me. This cover does NOT have a wake/sleep function built in to the cover, but since that is not a feature I personally care much for, that is really not important to me.

I am really enjoying the Fire HD 6. I have to say that this is one of my favorite devices at this point. With the features this tablet has,  I think that this is an amazing device, especially for only $119.

If you have any questions about the device, let me know in the comments. 🙂